We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy below.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) give you 14 calendar days from the date you received your complete order to notify us if you have changed your mind about your order. To let us know you want to change your mind, contact our Customer Service Team: fill in the online form or fill in a print-out and send us an email via [email protected]

We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the items. Orders cancelled under the Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on return of part orders

The Regulations give us the right to reduce the amount of refund that you receive if you have damaged or used the returned items in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.

Returns

To return items please repackage them carefully and return them to us at the address we notify to you.

Please obtain a “Proof of Postage”. If using Royal Mail you can ask for this at any Post Office Counter.

Items over 5kg and larger items

If you wish to return an item that is over 5kg, please contact our Customer Services team.

Damaged and faulty items

The Consumer Rights Act 2015 allows you to claim a refund on faulty goods within 30 days of receipt. In some cases we may offer to repair or replace the item free of charge: if the first repaired or replacement item we supply also turns out to be faulty then you can claim a refund at this point, which includes the price you paid for it plus any standard postage charges.

Refunds

Your refund will be processed once we receive your returned items. Refunds are credited to the original account you paid with and will take 5-7 working days to be credited to your account, depending on your payment method.

We will refund any standard postage paid on orders returned in full.

Unfortunately, we do not refund postage on return of part orders.

Refund exclusions

Unfortunately, you cannot return medicines, including pharmacy medicines, or anything that has a hygiene seal that has been broken. For you have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty.